Purchased a new 2017 Sienna from Stevens Creek Toyota. The very best automobile dealership transaction I have ever experienced. Specifically, I used a Buying Service to place the initial inquiry, and within minutes I was contacted by three area Toyota dealers: Stevens Creek Toyota, Fremont Toyota and Capitol Toyota. SCToyota internet sales staff was the first to send me a potential match of four or five vehicles you had in inventory which ‘might' have matched my initial inquiry. None matched exactly what I athought I was looking for, but their Stephan Tran contacted me promptly and worked with me to finalize my purchase options list, refined my desired accessories, patiently explaining what each “package" would bring to the target vehicle. When we concluded, I had a comprehensive and personalized shopping list, down to the precise exterior color and interior package, which he then tracked down at another Bay Area Toyota dealer.This vehicle may be the last new car my wife and I purchase, and because we are celebrating our 50th anniversary next month, we weren’t going to “settle” for something else, or “almost” the right vehicle. Stephan showed me that he genuinely cared about fulfilling our anniversary gift to each other. He found us exactly what we wanted, equipped the way we wanted and at a fair and clear price. I couldn’t be more pleased, not only with the Sienna, but with the entire experience, highlighted by Stephan Tran’s performance. He was always courteous, informative, patient and kept us informed at each step along the way. No dreaded “bait and switch,” “let me check with the sales manager,” "Oh, I’m afraid we can’t do that for that price,” or something akin. None of that happened, and now that the deal is concluded, I almost regret I’m not again in the market for a new car! If I were, I’d ask for Stephen Tran to be my agent. I think he’s the best salesman, not just automobile salesman, I have ever worked with. About those other dealerships? Capitol Toyota promised to “find me the right vehicle” if I just hung in there a little longer. Nothing found after five days! Fremont Toyota emailed and called me twice, once to let me know whom they had assigned to work with me, but when I called to speak to her, their receptionist put me in "voicemail Hell” only to be told that “all sales associates are busy now assisting other clients. Please leave a message.” I didn’t leave a message. Both of those dealerships completely whiffed. And I told them so and why.
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