Bryan the service advisor was great. Checked me in and the van serviced in an hr. He explained the multi point inspection and off I was.
Bryan in the service department is always very welcoming, helpful, and explanatory of my cars needs. He follows up on all my concerns, and makes sure to keep me in the loop. I have spent several thousand dollars on keeping my car up to date on its maintenance, and I will continue to come to Bryan when I trade my car in for a new Toyota.
I was in the market for a Tacoma, so I came to Stevens Creek Toyota. I had connected with Ricardo Gonzalez for my sales rep. He asked me what I was looking for, wrote down all my needs and wants and then he went to work. He took me to his over flow lot and there she was, my new 2019 Toyota Tacoma. We came back to the head quarters, filled out paperwork, crunched some numbers, did a trade in and then I was off too finance. In a total of 4 hours, I was driving home in my new truck. Ricardo was great. He listened too what I wanted and found it. He didn’t try to push something different on me. Great customer service by him and the rest of the Toyota staff. I’m very happy too be apart of the Toyota family.
** Update after one week**DJ (Used car manager)took the complete responsibility of fixing the rattling issue on the B-pillar. He constantly followed up and made sure the rattling was fixed. Kudos to him.** Earlier post **Worst service ever. One month old certified used car has some plastic rattling noise inside cabin and service manager asks close to 700$ to check (not fix) the rattling noise.
My dad has purchased a few cars from Stevens Creek Toyota and recommended that I see John Shamloo. Since it was my first time buying a car I wasn’t sure what to expect. Right away I could see why my dad liked going to John, he is patient and not once did he make me feel pressured to have to buy a car that same day. Even though I did end up buying the Camry I was looking for that day. All through the paper work process he was yet again so patient, explaining everything to me. He has great customer service! I will definitely come to him again if I ever need another car and recommend him to other people!
I would like to express my sincere gratitude for the exceptional customer service we received as soon as we walked through the doors. Big Thank you to Alex for going out of his way to make sure we were looked after well. Huge thank you to Sani and the entire Stevens Creek Toyota team for working with us so that we could get a new vehicle for our growing family. Your guys rock THANK YOU
Rene Ingalla of Stevens Creek Toyota is the best person to deal with. We know Rene for 5 years now and every time we buy a car Rene always give the best and fair deal to make us satisfied. Even my friends who bought cars from Stevens Creek Toyota was satisfied when Rene Ingalla assisted them. Thank you so much again Rene Ingalla and Dan Zhu for your assistance with our new car.
Appreciated that Steven Creek Toyota service department was open on Sunday. The line and wait time was very short.
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