I always come out of their repair shop with more than I bargained for. I just think these guys are extremely quality oriented.
After serious research and looking for a new car for 4 months, I was about ready to give up because almost all my interactions at four different dealers had ranged from apathetic to completely woeful. I found that many times I knew more about the cars than the salesperson did! And things would go from bad to worse when the real negotiations started. I would get handed off to a finance manager or sales manager who were complete slime buckets. Thank God for the internet because that helps level the playing field somewhat, and that I was willing and able to walk away from a bad deal. But just as I was ready to give up, I found a car that had most of the accessories I was looking for at Stevens Creek Toyota. I emailed the internet sales manager and quite frankly, I wasn't expecting much in the way of a response but boy, was I surprised when I heard back from JOSH POURKHORSAND. Not only was Josh responsive, polite, engaged and intelligent....he also knows his Toyota cars! Within just a few days we had agreed upon a fair price on the car that I wanted. He walked me through the process and never once did I feel cheated or mistreated. I can't say Josh restored my faith in all car dealerships, but I can say Josh was truly wonderful to work with and I highly recommend him to my friends and family members who are in the car market. Thank you Josh for making the car buying experience fun again. And thank you Stevens Creek Toyota for having such a dedicated employee.
Steve Williams is the best car salesman at Stevens Creek Toyota. He made the whole process fun and streamlined from test drive to signing the closing deal papers. He has a great personality and is very friendly and charming. Got a great deal and I also felt valued and respected throughout the whole process. Steve helped me get the Toyota MIRAI of my dreams in my favorite color and did a great job sharing all the safety features with the hydrogen fuel cell vehicle. He's a real gem and a true asset to the crew at Stevens Creek Toyota. Would definitely seek him out for any future car purchases!
Service is wonderful. Everyone there is very efficient and helpful. I am very satisfied with Dave O. who helped me with her my car serviced. He is very friendly, professional, and reliable. I highly recommend him for any advice on servicing your car.
I went over there today looking for a car and it up driving away in a Prius they were very very nice very helpful plenty of knowledge I was working with Alejandro he's a good man great customer service very genuine I would recommend him to anybody very user-friendly I'm very happy
Above and Beyond Expectation with professionalism I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson don’t want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him.Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle.
It was an awesome experience from the minute I was approached to the minute I drove off the lot with my new Corolla. Steve Lawrence was very helpful all through the transaction and made sure that I had the color I wanted. Kim Tran was super awesome, she made me feel like a person and not someone who was there to buy a car. She was very helpful and knowledgeable and answered all my questions. She took her time when helping me make a decision, she never hesitated. I would recommend that people ask for Kim and Steve to be the ones to help them buy their new car.
Quickly found the 4Runner that met my specifications. Anil Francis was phenomenal locating the vehicle, arranging the test drive, and closing the deal. The Sales and Finance Teams completed the test drive and purchase transaction in 2.5 hours. Great experience!
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