I went in to buy a used car and worked with James. He was very helpful and this was one of the most pleasant car buying experiences I have had.
Stevens creek Toyota -Good customer service.It was a long 7 hours wait but everything did work out.Michael Korma was nice friendly and very helpful he did really work with us.I had a good experience buying my Toyota camery 2017 and we also bought a Toyota corolla same day .We got great deals on 2 cars.Perry in finance was very professional and gave us good rate. Thanks Steven creek Toyota :)
I have to say that I had the best team for purchasing my FIRST BRAND NEW car. When I initially had interest in buying a car, my wife and I went to the dealership and were greeted by Alejandro(car salesman). He was very kind, patient, and knowledgeable. He wasn't what most car sales people are perceived to be which is pushy. He asked what we were looking for and showed us everything that was available. We wanted something that had a roomy back seat for future reasons, and for our road trips. In order for us to see how comfortable the back seat was with 3 people in it, we needed a third person. Well, I asked him if he wouldn't mind sitting with us in the back seat, he didn't hesitate. That was awesome!! It's part of the story I tell about my first car buying experience. He knew every answer to every question we had on our test drive. When we finally found "the one," I contacted Kristen Rudd. She is probably the sweetest person ever. She's very kind, patient, understanding, and really cares about her customers. Definitely someone who exceeds expectations!! As the days went by and as I got to know Kristen Rudd more and more, I could tell that she really cares about what she does. It's not often you find someone that really values what they do and also cares about everyone else around them. She gave me all the time I needed to make sure that I was completely happy and comfortable with the car we chose. She was with me every step of the way. Absolutely wonderful!! Once I started signing all the paper work, she was there if and when I needed her. My final steps were with Jo Jo. He was also amazing!! He was so nice and funny!! Explained everything so that I could understand it. He was also patient with me constantly pausing to take notes. He was very friendly. We were able to joke around so it helped make me feel more at ease and comfortable. Both Jo Jo and Kristen also had very warm, friendly, welcoming smiles. When our car had to stay overnight to get the Cilajet applied, they gave me a rental. Makan, the service man, was quick and friendly. He let me know when my vehicle was ready and even made sure it was perfect. Kristen was there when I finally got to take my car home. She was with me from Start to Finish. She was just as excited as my wife and I were to finally get a new car. I couldn't have asked for a better trio to help me along the way, Kristen, Alejandro, and Jo Jo. They were amazing!! Thank you so much!! I already recommend you all to some friends and family!! Thanks again!!
During my last visit here I reached exactly at 6pm, at this time everyone was gone and I came to pick up my car. While no one was there John (smith) helped me out, completed my paper work, grab keys and handover my car despite of he being not responsible for it. Thanks John for your work.
Updating my review because STC addressed my concerns and my recent experiences with the service department have been pleasant. One of the service agents, Makan, was very professional. He directed me to an aweosme coffee shop down the street while I waited for my car to get services. I also got some great advice on taking car of my vehicle from the service person who sits at Makans right (can't remember his name). Overall, great recent experience and I hope they keep up the good work!
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